Frequently Asked Questions

Trouvez les réponses aux questions les plus demandées chez Ecovista. Paix d’esprit avant même de commander en ligne.

In short

What Is Included in a House Cleaning?

A cleaning takes into account everything that involves cleaning a home or apartment. You can see the extensive checklist used by the cleaning professionals here. Extra services are available, like cleaning inside the fridge. Those can be selected on the booking form or by contacting us directly.

Do You Bring Your Own Cleaning Supplies, Products and Equipment?

Yes. The cleaning professionals approved on the Ecovista platform products. They are 100% eco friendly and safe for animals and young children.

We do ask our clients to provide a functional vaccum as well as garbage bags, since some of the professionals use public transit.

What is excluded from a home cleaning?

While most common requests can be honored, the Cleaning professional will not:

  • Do dishes.
  • Do laundry (except for Airbnb packages).
  • Clean surfaces on which personal documents or valuable objects such as bills, jewelery, money, are located.
  • Move household appliances or big furnitures.
  • Mop oiled wood floors.
  • Clean aquariums or pet excrements.

Do You Offer Deep Cleans and Move In/Out Cleans?

At Ecovista, we are well aware that sometimes you need an in-depth cleaning after a move or simply because spring has arrived (ex: baseboards, walls, inside the cupboard, etc.).

The rate is $37.55 per hour (taxes and cleaning products included) for this type of service. You can call us at (819) 303-3088 or send us an email request and we will be happy to give you an idea of the time it will take to complete the service, based on your requests.

Do You Offer Gift Cards?

Absolutely! Gift-Cards

What If I Have Pets?

Pets are not a problem. If you have large and/or aggressive pets, we ask that you secure them while your cleaning professional is cleaning your home.

Do You Service My Area?

If you’re within the Ottawa, Gatineau and on the South Shore of Montréal

Can I Request Special Tasks or Extras?

Sure thing. You can choose your extras while filling the booking form and you can leave any comments in the box reserved for that purpose. You can also contact us at any time to make changes.

Prices and Policies

Am I bound by a fixed-term contract?

The lack of flexibility that we have seen in the house cleaning industry is one of the main reasons we started our business.

You can suspend, move or cancel your services at any time without fees.  However, we ask you to make any changes at least 48 hours before the date of your service.

Where Can I Apply My Discount Code?

You can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.

Will I always have the same cleaning professional?

Yes! We understand that stability is a concern for our customers. This is why we do our best to send the same cleaning professional every time.

Trust and security

Am I bound by a fixed-term contract?

The lack of flexibility that we have seen in the house cleaning industry is one of the main reasons we started our business.

You can suspend, move or cancel your services at any time without fees.  However, we ask you to make any changes at least 48 hours before the date of your service.

Where Can I Apply My Discount Code?

You can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.

Will I always have the same cleaning professional?

Yes! We understand that stability is a concern for our customers. This is why we do our best to send the same cleaning professional every time.

Order and Cleanliness.

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